Appointment Booking Policy
At Marino Health and Wellness, we want you to have the best outcome possible with your treatment. To ensure you are a candidate for treatment and that a specific treatment is right for you, we are pleased to offer free consultations to any new and existing patients. For all treatment appointments, we require a $50 deposit to schedule the appointment. Please refer to our cancellation policy prior to reserving your appointment. Scheduling an appointment is your acceptance of this policy.
Once you have booked an appointment with us at Marino Health and Wellness it means that we have reserved time in our schedule exclusively for you. If you are unable to keep your scheduled appointment, we respectfully ask that you provide 24 hours advance notice by calling or texting our main number 603-336-2011. Cancellations sent via social media or email will not be accepted.
Cancellations with less than 24 hours’ notice will be subject to a $50 cancellation/rebooking fee, as will no show appointments for the first offense. This includes cancellations due to illness. Additional late cancellations and no-shows will be subject to forfeiting the scheduling treatment and losing the entire amount paid for that session.
Appointment Reminder Policy
As a courtesy to our patients, we will send a text message reminder 24 hours prior to your scheduled appointment, should you not opt-out of text reminders. Should you choose to not provide us with your cell phone number, we are unable to offer you a reminder. If for any reason you do not receive a text reminder, it is still your responsibility to manage your appointment and adhere to our cancellation policy.
If you are a new patient at Marino Health and Wellness, we kindly ask you to arrive 10-15 minutes early for your appointment to fill out the necessary new patient paperwork. Otherwise, we ask recurring patients to arrive on time or early for your scheduled appointment. We have reserved adequate time for your appointment, but it is based on your timely arrival. We will allow for up to a 10-minute grace period for unforeseen circumstances, but anything after this time frame will be subject to a rebooking charge of $50, or an abbreviated session.
At Marino Health and Wellness, our services are customized to each of our patients, often sold as part of a package and irrevocable. As such, our treatments are non-refundable and non-transferrable. Should you decide not to continue with your specified treatment either before treatment has begun or in the middle of a package or series, we will gladly put the unused portion towards other products or services at Marino Health and Wellness or on a Marino Health and Wellness Gift Card. No refunds will be given in cash or back to the original form of payment.
We believe the products we sell are of the highest quality and that you will enjoy them just as much as we do. But if for any reason you are unhappy with a product purchase from MHW, please return the unused item within 14 days of purchase. Due to health regulations, we cannot accept returns on used products. The only exception to this is if you have an adverse reaction to one of our products, in which case we will exchange it for another product or provide you with a credit which can be used towards another product or service. If you do have an adverse reaction, we kindly ask you to call us immediately and talk with someone from our staff.
Referrals are greatly appreciated and the highest compliment we can receive. To show our appreciation, if the patient you refer purchases a treatment package, we will provide you with a referral credit towards your next treatment. Referral credit amount is dependent upon the treatment package purchased by the person you are referring.
Gift Cards are not redeemable for cash and cannot be replaced if lost or stolen